We know how important shipping is once you click the “buy now” button, and that’s why we have these following policies in place.

Australian Warehouse

All our products are in stock and ready to ship from the Brisbane, Queensland warehouse.

Next Day Dispatch

Order must be received by 12pm AEST for dispatch the following business day as a STANDARD shipping order. For other methods e.g. Express Shipping, please contact us as there will be additional costs. If an order is placed on the weekend or public holiday, please note that dispatch will usually be the next working day. For tracked shipments, please allow 12 hours for tracking to begin.

Shipping of Goods

We ship via Couriers or Australia Post dependent on your location. 

Please note we do not ship to a P.O. Box.

Where do we deliver/ How Much?

All deliveries within Australia are a flat rate $8.00 Shipping. For other orders outside of Australia please enquire for postage costs.

Do you provide a tracking number for delivery?

Yes, on all purchased products you will receive an email from the courier company with a tracking number once your order is dispatched, please allow 24 hours for the parcel to register in the  courier system.

Cancelling or changing your order?

If an error has been made while ordering or your circumstances change, please contact our office during business hours on +61 7 3102 3756 and our friendly team will assist wherever possible. Please contact us within 24 hours of placing your order or alternatively on a weekend please contact us on the first business day following.

However, once your purchase has been dispatched we are unable to add to, remove from or modify your order.

Do you ship internationally?

The products and deals we put in place are for Australian deliveries only. However, if you really would like to buy our products, please email us and we will work with you on your delivery.

How will I know if you have successfully received my order?

Once the order has been processed a confirmation email will be sent to you. This is usually within 24 hours. Please note that this may go into your junk mail – so please check here, as you may not have shopped online with us before.

What if I have entered an incorrect address?

If you have misspelt or auto-filled your address incorrectly, simply notify us immediately via email at if the address is wrong, and we can correct this within a few hours.

No refund will be given after 12 hours of incorrect submission.

How long will it take to deliver my purchase?

All orders are processed and dispatched within 1 business day of the order being placed. Orders generally take 3-7 working days for delivery, however orders to remote areas may take longer.

Orders placed on marketplaces such as eBay or Amazon may take an additional two business days.